Advantages and the future BPO trends

Without a doubt, India’s call centres are the newest booming industry, attracting thousands of young men and women from across the world. In terms of cost savings (cheap labour) and manpower availability, Indian call centre workers have many advantages over their western counterparts. This article discusses the benefits and drawbacks of working in an Indian call centre.

Advantages / Benefits of call center jobs:

1. SALARY: In India, call centres give competitive starting wages with annual increases. A person’s typical salary in India can range from 15000 rupees to 30,000 rupees or even more. This is significantly higher than most other common occupations, such as government jobs, teachers, clerks, and the armed forces. Money is, without a doubt, very critical these days, and call centres are a nice way to make that money. As a result, you don’t have to be an engineer or a doctor to make a lot of money.
2. QUALIFICATION: Both call centres require fluency in English, but most do require at least a bachelor’s degree, such as a BSC or BA. Having a history or education in a specific area, such as medical or technical outsourcing, will definitely help you stand out. Individuals who are bilingual (speak several languages) and fluent in Spanish, German, and French have a significant advantage over others. Owing to the large number of Mexican (Spanish-speaking) immigrants in the United States, the Spanish language has a high demand in the United States; similarly, the French language has a high demand in Canada
3. CLEAN WORK: There’s no need to rush to finish your work; most larger call centres can also provide you with a convenient bus service from a number of pick-up locations across the area. This is particularly beneficial for Indian girls, given the rise in female crime in recent years. After completing an intensive customer service training programme, your career needs you to chat on the phone. Employees at most call centres are also given free snacks and beverages.
4. GROWTH- FLEXIBILITY TO CHANGE JOBS EASILY: People with just a few years of experience are in high demand, and they can normally switch jobs to a rival call centre for a higher salary and a better place.
5. ON JOB TRAINING: Call centres offer training on how to communicate with clients, and the best thing is that they pay you when you are being trained. Usually, the training lasts a few weeks and is followed by supervised clinical practise.
6. INSURANCE: Many call centres provide affordable health benefits for your family. If you have a difficult or abusive client, they can also provide therapy to help you cope with the stress.
7. OPPORTUNITY TO WORK OVERSEAS: Often, all Indian call centres have an overseas office, and they will send a small percentage of their workers to countries such as the United States, the United Kingdom, and so on to gain a better understanding of their working climate.These trips can be a lot of fun as well as a perfect way to raise more money in US dollars.
8. CALL CENTER EMPLOYEES MAY BE ABLE WORK FROM HOME NOW: The Indian government has authorised agents working at call centres, as well as other service providers, to operate from home as of August 2008. However, BPO companies have already expressed security concerns, claiming that they would be unable to fully utilise the definition.