August 2022

Creating a Procedure for Dealing with Angry Customers On a regular basis, as a call centre representative, you can encounter irate customers and callers. The way you treat these interactions can either result in a good resolution of their problem or a permanent loss of the customer. To help the call centre agents navigate challenging

Every one of us has a friendship. There are associates, families, coworkers, neighbours, and friends in our lives. However, many of these partnerships are unfulfilling for a significant percentage of us. They are unsatisfactory because they lack real strength, and real strength is a result of a lack of real depth. Unfortunately, we prefer to

India’s call centres are the newest booming industry, attracting thousands of young men and women from across the world. In terms of cost savings (cheap labour) and manpower availability, Indian call centre workers have many advantages over their western counterparts. This article discusses the benefits and drawbacks of working in an Indian call centre. Advantages

The following are the most important benefits of BPO/KPO: The outsourcing market is expected to develop significantly in the coming years, with increasing advantages, as discussed below:- 1.Increasing productivity: BPO allows corporate executives to focus on their main business areas. Executives traditionally spend more time managing data and have less time to formulate plans. BPO

There is a huge number of people looking for new employment articles on the web, and as a person looking for a job, it’s not difficult to go through hours consistently and constantly trying to understand them. It’s an extraordinary method to hesitate, but not a great way on how to get a better job…

People forget what we mean all the time, but they never forget how we make them feel. – and that’s where the tone of voice comes in. In this article we cover a few tips which are very essential to improve your communication and tone of voice. Some people are born with the ability to

There may be a variety of explanations for your lack of work experience. Maybe you’re a recent graduate. Perhaps you never went to work because you married and had children, and you stayed at home to raise them. Perhaps you spent years at home caring for a loved one. Whatever the case, there are online

Without a doubt, India’s call centres are the newest booming industry, attracting thousands of young men and women from across the world. In terms of cost savings (cheap labour) and manpower availability, Indian call centre workers have many advantages over their western counterparts. This article discusses the benefits and drawbacks of working in an Indian

Why do people go into the BPO industry as their first job? BPO firms have competitive pay and benefits packages. BPO firms have excellent facilities for their employees The BPO Industry Will Help You Advance Your Career BPO Companies Have a Good Work-Life Balance The reasons for choosing a career in the BPO industry differ